📄 Terms and Conditions – Metro Civic
Effective Date: [Insert Date]
Welcome to Metro Civic. By accessing or using our platform (website, app, or services), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.
By using Metro Civic, you confirm that you:
Are at least 18 years old
Agree to these terms, our Privacy Policy, Cancellation Policy, and Refund Policy
If you do not agree, please do not use our platform.
Metro Civic connects users with independent service professionals (cleaning, repairs, beauty, etc.). We:
Facilitate bookings
Provide customer support
Vet service providers to the best of our ability
We do not directly employ most professionals. They operate as independent contractors.
You agree to:
Provide accurate information (contact, address, preferences)
Be present or ensure access at the service time
Treat service professionals respectfully
Use the service only for lawful purposes
All prices are clearly shown before booking
Payments must be made through the platform using supported methods
Any additional charges (materials, extra hours) will be clearly communicated
Please refer to our:
Cancellation Policy: Free cancellations up to 4 hours before
Refund Policy: Refunds may apply if a service is incomplete or unsatisfactory
If you're not satisfied, we may:
Offer a re-service
Provide a discount or voucher
Process a refund (at our discretion, subject to review)
Metro Civic is not liable for:
Any direct or indirect damage caused during the service
Losses due to misuse, negligence, or inaccurate information provided by the user
Delays caused by unforeseen issues (e.g., traffic, weather)
You agree to use services at your own risk.
We reserve the right to suspend or terminate accounts that:
Violate these terms
Abuse the platform or service providers
Engage in fraudulent or harmful behavior
Metro Civic may update these terms from time to time. Continued use of our platform after changes means you accept the updated terms.
These Terms are governed by the laws of [Your Country/State]. Disputes will be handled in accordance with applicable local laws.
For questions or concerns:
📧 Email: support@metrocivic.com
📞 Phone: 8007090350
💬 In-app Support: Available 24/7
Would you like a PDF version or linkable HTML format of this for your website or mobile app? I can also customize this for your specific country’s legal standards (like Indian IT Act, GDPR, etc.).
