📄 Cancellation Policy – Metro Civic
At Metro Civic, we understand that plans can change. We strive to provide flexible, fair policies for our customers while respecting the time of our service professionals.
You can cancel for free up to 4 hours before your scheduled service time.
Cancellations made less than 4 hours before the service will incur a cancellation fee of ₹99 / $5 (or as per your local currency or pricing).
This fee compensates our service partners for their time and travel.
If our professional arrives and you're unavailable or unreachable after multiple attempts, it will be treated as a missed appointment, and the full service fee may apply.
You can reschedule for free up to 2 hours before the service.
Rescheduling under 2 hours may be treated as a cancellation depending on availability.
For urgent cancellations or questions, contact our support team:
📧 Email: support@metrocivic.com
📞 Phone: 8007090350
💬 In-app chat: Available 24/7
Let me know if you'd like this customized for a specific service type (e.g., beauty, repairs, deep cleaning), or localized in language or currency.
