💸 Refund Policy – Metro Civic
Effective Date: [Insert Date]
At Metro Civic, customer satisfaction is our priority. If you're not happy with the service you received, we’re here to help. This Refund Policy outlines when and how you may be eligible for a refund.
You may request a full or partial refund in the following cases:
The service was not completed as booked
The service was cancelled in advance (as per our Cancellation Policy)
There was a quality issue verified by our support team
You were charged incorrectly
Refunds will not be issued if:
The service was successfully completed and approved by you
A no-show occurred due to your unavailability or incorrect address
The request was made more than 24 hours after the service
Submit a Request: Contact us within 24 hours of the service.
Review: Our support team will investigate and respond within 48 hours.
Refund Approval: Once approved, your refund will be processed to the original payment method within 5–7 business days.
In some cases, instead of a refund, we may offer:
A free re-service (e.g., sending another professional)
A discount voucher for future bookings
For refund requests or help:
📧 Email: refunds@metrocivic.com
📞 Phone: 8007090350
💬 In-app Help Center: Tap “Support” > “Request Refund”
Let me know if you want to adjust this for specific services (like beauty, cleaning, repairs), or add refund terms for subscription plans or wallet payments.
